Title:  Senior Associate

Job Duties & Responsibilities:

• To supervise the Account Maintenance and Servicing Team (AMS), ensuring stable and well-controlled of overall operations on A/C Opening, Closing, and maintenance with up-to-date customers' account records in relevant systems (T24, SIGN), and all internal servicing in relation to account services, including monitoring SWIFT statement setting for Corporate client account as well as VOSTRO account.
• To supervise the administration of accounts and customers’ records in all sorts of reporting, review, and block / release of account status (e.g., dormant, hold & release).
• Provide cross team support and backup, including but not limited to examine inward clearing cheques (for clearing & cheque honor) and perform Checker functions (or processor under manpower contingency) in all daily routines of task in Clearing Team.
• Oversight the overall account maintenance services processing in AMS Team and develop staff’s progress to handle account maintenance services with customers’ need and professional manner. Organize assignment of routine duties for officers and clerical staff in AMS Team.
• Assist to design solutions on account maintenance services through answering BP officers’ inquiries on customer’s needs’ or advise them on general practice, processing procedures and banking practice whenever necessary.
• Provide coaching and guidance to subordinates and other clerical staff in performing proper duties as set forth under policies and procedures. Training and Practice include disaster recovery drills, contingency rehearsal. Appraise their performance and monitor their progress of improvement whenever necessary.
• Support any other administration tasks in the dept., including any system project development, drill test, UAT testing and implementation, etc. as may be assigned from time to time.

Requirements:

• Matriculated with good academic results, preferably Diploma or Degree holder
• At least 8 years relevant experience in customers' account documentation handling with 3 years checker role preferred
• Knowledge in KYC and AML/CFT compliance related regulatory rules and Companies Registry’s practice
• Strong Monitoring and Team Building skills
• Good command of English and Chinese
• Hands-on PC knowledge
• Project management experience is an advantage